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The Claro Group emerged from a former Big Four accounting firm as a major international provider of economic and financial consulting services. Claro clients are law firms, governments, institutional investors and corporations in major litigation, antitrust disputes, and large-scale insurance challenges. Read more here.

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Handling Objections from Anybody—Clients, Colleagues, Kids…

By Burkey Belser
January 12, 2017
 Handling Objections from Anybody—Clients, Colleagues, Kids…

Consider this a retweet but annotated. A colleague at Finn Partners shared this smart reflection which I immediately sent on to our team for two reasons: I want to be held accountable when I handle objections and I want us to be that sensitive when we talk to clients. It’s so easy to be defensive when faced with a shortcoming…of our own or of our work. And, of course, defensiveness only makes matters worse. But as a fan of the same details (where God lives) I understand how important language is in shaping an emotional response and how language betrays our real thoughts and feelings. A little awareness can go a long way. Next post: Weasel words like “kinda” and “sorta” and “um” that undermine your authority while speaking.